Returns and Refunds Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

We accept returns only for unused products or products that may be damaged during the transport from us to you.

If you would like to return a unused product (any 360 Photo Booth Pro, any Accessories or something else) bought from our website, we’d be happy to provide you with a refund or help you exchange the product for a different model available on our website.

The shipping cost in case of returning a product will be covered by you. After you inform us about a return, we will send you by e-mail instructions on how and where to send your package.

Please note that replacement products are subject to availability. We will do our best to match the specs of the product you originally purchased or offer you a comparable replacement.

To start a return, please complete and submit the return form in this page or you can send us an e-mail at contact@360photobooth-pro.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@360photobooth-pro.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us in the first 48 hours after receiving it, if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

In this case, you can send us an e-mail at contact@photobooth-pro.com or you can call us at (+1) 416-270-4860 between the hours 09:00 – 17.00 from monday to friday.

By your choice, you can either receive a full refund in maximum 5 working days after we receive back the product from you, or we can send you another product with the same specifications at zero costs for you.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you want to exchange a product, follow the instructions placed on this page. You just need to inform us by submiting a return form (the return form is placed in this page) or send us an e-mail at contact@360photobooth-pro.com.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your account completed in the return form, in maximum 5 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If the unit was not opened or used we can process the refund and there will be a 15% restocking fee. These fees will cover our shipping as well as payment processing fees. 
Option 2 If the unit was opened and or used we can process a refund but there will be a 45% restocking fee as now we have to resell these unit as used. I hope this is clear as we stand behind our products with the 2 year warranty we can not sell used units as new and therefore the higher restocking fee.